Pit Boss

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive soon-to-be-open invite-only members Club, a boutique hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences. Embark on a captivating journey with us at Bombay Club, where the perfect blend of luxury and exclusivity creates an unparalleled members-only casino experience. Our meticulously designed gaming tables, featuring classics like Blackjack, Roulette, Baccarat, and Poker, guarantee an immersive and exciting adventure every time you step in. Purpose of the role: The role of the Pit Boss is to assist the Floor Manager in day-to-day operations, ensuring the smooth and professional running of the Clubs gaming areas (Casino & Game Studio). They oversee the team of gaming staff during their shift, who in turn ensure that guests' gaming experiences in both the online and land-based parts of the establishment are excellent. Your responsibilities will be: Meet and greet guests in a professional and courteous manner. Register guests in the management system, ensuring compliance with local legislation and KYC requirements, and communicate these processes to the guest when necessary. Communicate any issues on the floor during their shift to the Floor Manager. Be able to communicate the drop, casino win/loss, and individual player win/loss when required by the Floor Manager/Head of Gaming Operations. Assist with player and guest identification, fulfill requests from management in administrative tasks, and communicate where and when necessary. Work with Hotel colleagues to ensure a seamless stay within the Bombay Hotel/Club, and provide guidance and advice to guests about the local area. Create and maintain the break list for all gaming staff in the Casino & Game Studio. Ensure that the gaming staff follows the Procedure Manual and, when necessary for a better gaming experience, inform the Floor Manager about the potential need to temporarily adjust the Procedure Manual guidelines. Make sure that staffing needs are met for each shift and inform the Floor Manager of any needs to find replacement staff. Be prepared to go the extra mile for our guests and anticipate the requirements of those guests. Be able to execute emergency procedures (fire, police, ambulance, and other unforeseen emergencies) in cooperation with the Surveillance and Security teams. Pass on any required staff training/retraining needs to the Floor Manager. Key skills and requirements: A minimum of 2 years' experience inspecting VIP games under casino conditions. Prior experience as a Pit Boss is advantageous. Tech-savviness and above-average computer skills. Poise and the ability to communicate in a professional and courteous manner at all times. Readiness to maintain an outstanding appearance at all times. Accuracy and attention to detail when performing daily tasks. Seamless, clear, and concise communication skills to keep colleagues informed about relevant daily operations. Fluency in English is mandatory; additional language skills are beneficial. Flexibility regarding working hours, including readiness to work evenings, weekends, and holidays. Attentiveness to constantly and consistently anticipate guests' needs, preferences, and requirements, and take action accordingly to ensure the highest customer satisfaction. Ability and drive to mentor, inspire, motivate, and lead team members. Obligation to follow the Procedure Manual for work. Minimum age requirement 21 years. Why join Bombay? Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is set to be as exceptional as the world-class offerings we pride ourselves on. We focus on your mental and physical wellbeing: We celebrate together. In addition to annual holiday, a birthday day off, paid vacation days to celebrate personal life achievements, e.g., childs first school day, marriage, etc. Access to Salu Digital Healthcare Platform, a chance to focus on your well-being via a monthly sports compensation with Stebby. Paid sick-leave from the 2nd day. Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings). Opportunity to invest in the Groups own venture fund, Yolo Investments. Most legendary events and networking opportunities with colleagues. A comfortable working environment in the heart of the city with plenty of fruits, snacks, drinks, and good vibes. null