Receptionist

Bombay is a curated collection of online and physical entertainment brands and upscale hospitality venues that are meticulously designed to elevate every aspect of the guest experience without a break in style, service and satisfaction. With an exclusive soon-to-be-open invite-only members Club, a boutique hotel, a selection of restaurants, bars, a spa and a bakery, all in the heart of Tallinn, Bombay is dedicated to transforming the landscape of luxury VIP experiences. Embark on a captivating journey with us at Bombay Club, where the perfect blend of luxury and exclusivity creates an unparalleled members-only casino experience. Our meticulously designed gaming tables, featuring classics like Blackjack, Roulette, Baccarat, and Poker, guarantee an immersive and exciting adventure every time you step in. Purpose of the role: As a Receptionist at Bombay Club, your primary responsibility is to ensure the smooth and professional operation of the reception area. This entails welcoming guests, facilitating registration, and addressing any inquiries they may have during their visit and beyond. Your responsibilities will be: Meet and greet guests professionally and courteously. Register all guests on the management system, ensuring compliance with local legislation and KYC requirements, and communicate these processes to the guests. Address all incoming queries effectively (phone, email, etc.), and as quickly as possible. Assist management with player and guest identification, and fulfill additional relevant requests from management in other tasks regarding administration and communication. Provide guidance and advice to guests about the local area and activities. Demonstrate a proactive approach by anticipating and fulfilling the requirements of our guests, going the extra mile when possible. Possess the capability to execute emergency procedures, including those for fire, police, ambulance, and other unforeseen emergencies. Key skills & requirements: Tech-savviness and basic computer skills. Poise and ability to communicate in a consistently professional and courteous manner at all times. Readiness to maintain an outstanding appearance at all times. Accuracy and attention to detail when performing daily tasks. Seamless, clear, and concise communication skills to keep colleagues up to date on relevant daily operations. Fluency in English is mandatory, with any additional language skills being beneficial. Flexibility regarding working hours, including readiness to work evenings, weekends, and holidays. Attentiveness to constantly and consistently anticipate our guests' needs, preferences, and requirements, and take action accordingly to ensure the highest customer satisfaction. Minimum age requirement 21 years. Why join Bombay? Here at Bombay, we redefine entertainment, pushing boundaries to create a unique experience. Join our team and embark on a career where innovation meets luxury. Your future at Bombay is set to be as exceptional as the world-class offerings we pride ourselves on. We focus on your mental and physical wellbeing: We celebrate together. In addition to annual holiday, a birthday day off, paid vacation days to celebrate personal life achievements, e.g., childs first school day, marriage, etc. Access to Salu Digital Healthcare Platform, a chance to focus on your well-being via a monthly sports compensation with Stebby. Paid sick-leave from the 2nd day. Generous learning & development package (personal development plan & trainings, company-wide knowledge sharing & trainings). Opportunity to invest in the Groups own venture fund, Yolo Investments. Most legendary events and networking opportunities with colleagues. A comfortable working environment in the heart of the city with plenty of fruits, snacks, drinks, and good vibes. null