Senior Operations SpecialistSenior Operations Specialist

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About the role At Bolt, we're hiring a Senior Operations Specialist to help run Bolt's ride-hailing business in Estonia. This is a hands-on, analytical role. You'll work with data to understand what's happening in our marketplace — how our main metrics are moving, what drivers and riders are doing, how prices are working, and where we're winning or losing against competitors. You'll turn that analysis into clear recommendations, and then help put them into action. You'll support forecasting and planning cycles, run pricing reviews, track the competition, and help prepare weekly and quarterly business reviews. You'll work closely with Finance, Growth, Marketing, Product, and Analytics teams. Main tasks and responsibilities: Own end-to-end marketplace analysis across supply, demand, pricing, and overall business health. Diagnose performance issues and translate findings into clear actions, quantifying impact on rides, revenue, and cost. Lead competitive intelligence for the Estonian market: track market share, analyse competitor behaviour and market trends, and guide pricing, positioning, and marketing investment decisions. Drive pricing strategy end-to-end: launch new ride categories, run city and category reviews, and reshape how services are offered to riders and drivers. Support the monthly and quarterly forecast planning process to ensure accurate budget and OKR alignment. Identify and build new services and features for riders, from idea through launch and follow-up improvements. About you: Degree in Economics, Business, Statistics, Finance, or a related field, with at least 2 years of experience in an analytical role. Strong data analysis and modelling skills — able to independently build and work with datasets, structure complex problems, and translate findings into action. Advanced Excel / Google Sheets modelling and hands-on experience with BI tools. Curious and self-sufficient — spots ways to improve how work gets done, and thrives in fast-paced environments with minimal supervision. Clear, concise communicator in English and Estonian, able to influence senior stakeholders with confidence. Strong sense of ownership with a hands-on, collaborative approach. Why you’ll love it here: Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.