Program Manager - Operational EfficiencyProgram Manager - Operational Efficiency

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About the role The main objective of this position is to lead programs within the Efficiency domain to drive operational efficiency and operations risk management in Rides repetitive operations. This individual has a strong understanding of process design, leverages program management, fosters collaboration across functions and leads programs to achieve their goals while maintaining operational efficiency and process/data integrity. They are responsible for developing and managing program plans, mitigating risks, adapting to changing circumstances and ensuring measurable results. Main tasks and responsibilities Leading the Hub Management program to ensure the cost efficiency and structured lifecycle management of hubs dedicated to supporting our partner drivers. Ensure processes and tooling are built or sourced to support data and process integrity and automations. Leading the Automated Access Management program to ensure all in-house employees and outsourced agents operating within the Rides vertical have automated access to the tooling and databases required for their daily work while ensuring the risks and regulatory requirements around accesses are managed. Leading the discovery of and manage other programs to standardise operational processes and build relevant tooling to ensure the speed, quality and cost efficiency of the operational workflows in the Rides vertical. Defining the benchmark of operations within your programs by proposing relevant levers (standardisation, automation, elimination, centralisation, outsourcing etc). Developing standard operating procedures (SOPs), design process flows and establish tooling to support said procedures. Conduct process audits where necessary. Implementing established processes and tooling across our markets by leading the change management and conducting onboardings where necessary. About you You have previous experience in program management or a related field and a proven track record of successfully delivering complex programs on time and within budget You have demonstrated expertise in working with Operational Excellence tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement. You are highly analytical and have a data-driven mindset with great Excel skills. You are a strong collaborator with excellent communication skills (both verbal and written) in English. You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently. You are proficient in project management methodologies and tools. Why you’ll love it here Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.