Data Analytics ManagerData Analytics Manager

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About the role Platform team operates across all Bolt verticals supporting business growth and success. The team tackles problems including geospatial (routing, ETAs etc), user identity and verification, user communications, internal tools, automation and customer support. As a Product Analytics Manager, you will lead the analytics function for our Tools & Workflow domain within the Platform group. Your teams own the complete support experience for Bolt users and build tools and technology for efficient workforce management. You will act as a cross-functional partner driving strategic decisions, while also enabling and growing a team of product analysts. You will be at the forefront of evaluating how Automation and Artificial Intelligence can bring value to the support experience and lead discovery to find product opportunities with an optimum balance between cost-effectiveness and quality support. Do you consider yourself both a hands-on product builder and a systematic team enabler? If yes, join us as Product Analytics Manager and help shape the future of customer support at scale! Main tasks and responsibilities: Build and lead a high-performing team of product analysts, raising the bar on quality, collaboration, and technical excellence. Own the analytics vision for the Tools & Workflow domain, partnering with Product, Engineering, Data Science, and Operations to shape strategy, influence prioritisation and surface the right opportunities. Audit analytical needs, align with product and business stakeholders on key definitions, and oversee the creation of accurate and scalable data products that drive smarter decisions. Define metrics that matter and set the gold standard for A/B testing, driving faster and better product decisions. Spearhead the development of analytical solutions, from self-service data products to automation impact measurement and conversational analytics. Own end-to-end analytical projects within the CS domain, from design to delivery, while enabling the team through best practices, training and adoption of new tools and methodologies. About you: You have a proven track record in data analytics within product companies, including managerial experience leading high-performing teams. You hold a university degree in Economics, Data Science, Statistics, Computer Science, Mathematics, Information Management, or a related field. You rank your SQL skills as "outstanding" and Python/R skills as "profound", and you embrace AI-native workflows with a forward-looking mindset, always eager to adopt and grow new technical skills as the data landscape evolves. You have strong knowledge of BI tools, data visualisation, and a solid understanding of data architecture, with the ability to oversee the design of scalable and reliable data models. You have strong business acumen, an entrepreneurial mindset, and outstanding communication and leadership skills, with the ability to decompose complex solutions into a clear narrative. You have a solid understanding of end-to-end A/B testing and experience with advanced experimentation such as time-based tests or other causal inference methods. Why you’ll love it here: Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.