Head of Merchant Strategy & PlanningHead of Merchant Strategy & Planning

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About the role The Global Merchant Strategy & Planning function creates clarity on priorities, drives planning and forecasting, and ensures disciplined execution across Merchant functions, including Sales, Account Management, Merchant Operations, Enterprise, and Commercial Enablement. In this role, you will own the Merchant domain planning and performance cadence, turn strategy into actionable plans, track progress against goals, and identify risks and trade-offs early. You will align senior stakeholders around priorities, investment decisions, and performance expectations, helping bring focus and accountability across a complex, cross-functional organisation. We are looking for a strategic and analytical leader who is comfortable operating at a senior level, thrives in ambiguity, and can drive alignment and execution across multiple teams. This role is based in Tallinn, Estonia, where our HQ is located. Main tasks and responsibilities Own the Merchant domain planning and performance cadence, including quarterly target setting, forecasting, and progress tracking. Translate Merchant strategy into clear execution plans, priorities, and measurable outcomes across Merchant functions. Oversee performance across the Merchant funnel, including acquisition, activation, retention, efficiency, CAC, and LTV. Hold functional leaders accountable for delivery against goals, timelines, and initiatives, surfacing risks and corrective actions early. Lead large-scale, high-impact initiatives related to merchant growth, activation, retention, and profitability. Act as a strategic thought partner to the Director Merchant on priorities, trade-offs, investment decisions, and planning frameworks. About you You have proven experience in strategy, planning, analytics, finance, consulting, or a similar role in a fast-paced, international environment. You have strong experience translating strategy into execution across complex, cross-functional organisations. You have high analytical capability, including forecasting, performance analysis, and business modelling. You have proven ability to work with senior stakeholders and influence decisions through structured thinking and data. You have strong commercial judgement, with the ability to balance short-term delivery with long-term strategy. You have excellent written and verbal English communication skills, with the ability to create clarity and accountability in ambiguous environments. Why you’ll love it here Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.