Automation AnalystAutomation Analyst

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About the role You'll work across all four Central Ops sub-teams - Courier Lifecycle, Courier Performance, Marketplace Operations, and Operational Excellence - as well as with local market teams, Product, and Data. This is a builder + strategist + analyst + educator seat. The right person ships fast, thinks analytically, and is genuinely excited about using AI to change how an operations team works. Main tasks and responsibilities: Build and ship automations at scale. Design, build, and maintain production-grade automation workflows using tools like Make, n8n, or similar — covering courier onboarding, compliance, performance monitoring, and reporting pipelines across all 16+ markets. Convert high-volume manual work into scalable, repeatable systems. Use AI tooling to accelerate and deepen analysis. Apply LLM-based tools and structured frameworks to operational questions that are too complex for manual approaches — bad order classification, multi-market variance analysis and insight extraction from unstructured data. You won't just build the pipe; you'll generate the insight. Define the AI & automation roadmap. You'll set the direction for how Central Ops adopts AI and automation, what we build, what we buy, what we train on and what we deprecate. This function doesn't exist today; you'll shape it. It involves auditing existing workflows, quantifying where manual effort is highest, and maintaining a structured pipeline of opportunities ranked by hours saved and business impact. Track realised savings and continuously identify new opportunities. Automate operational reporting. Replace manual data pulls with automated pipelines — weekly market performance packs, daily KPI scorecards with threshold-based alerting, and cross-market variance reports that surface outliers before leadership reviews. Build compliance and quality systems. Design rules-based automation for courier compliance (document expiry, automated reminders, threshold-based blocking) and performance management (rolling score engines, structured warning and suspension pipelines). Enable the team. Document all workflows clearly, deliver regular AI tooling training for central and local teams, and build with sustainability in mind. Your automations need to work when you're not watching them. About you: You have experience in operations, BizOps, automation, or analytics where you were hands-on building workflows AND running analysis — ideally in a marketplace, logistics, or tech-forward environment. You have deep, hands-on experience with automation platforms such as n8n, Make, or Zapier. You've built and maintained complex, multi-step workflows in production — not just prototypes. You have strong working knowledge of AI and LLM tooling, with real examples of operational deployment: classification, extraction, summarisation, or anomaly detection. You understand what these tools are good at — and where they break. You have strong SQL skills and analytical instincts — comfortable sizing problems, measuring impact, and generating insights from large datasets. You don't just automate; you think about what the data is telling you. You have a builder's mindset. You default to shipping and iterating rather than waiting for perfect specs, and you're energised by turning messy manual processes into clean systems. You have strong communication skills — able to explain technical solutions to non-technical stakeholders, write clear documentation, and train others across teams and time zones. Fluent in English. Why you’ll love it here: Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.