Operations SpecialistOperations Specialist

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About the role The Central Operations Specialist – Efficiency owns automation configuration and performance management across assigned markets. The role ensures automation configurations are correctly implemented and maintained, and — critically — traces performance issues to their true root cause, distinguishing genuine config errors from upstream product, compliance or data gaps. The Specialist acts as the market expert, analysing automation metrics to identify issues, independently deciding on mitigation, and ensuring regular visibility across local and central teams. Working closely with product and program functions, they drive performance improvements, coordinate problem-solving efforts and lead projects with global impact to increase automation success and scalability. Main tasks and responsibilities Own automation configuration and performance across assigned markets or regional scope — ensure automations are correctly implemented, maintained and optimised Act as the market expert — maintain deep understanding of automation performance, context and challenges. Analyse automation metrics to proactively identify issues. Diagnose root causes, not just symptoms — investigate automation failures end-to-end, separating configuration errors from upstream causes (product logic, document/compliance changes, data quality, backend migrations). Partner with product teams— work with product and program teams to understand how upstream changes affect market configs, flag structural gaps in market setup or tooling, and feed recurring failure patterns back into product and process improvements. Independently drive improvement actions — make decisions on issue mitigation and prioritisation within your daily scope. Coordinate corrective measures across local and central teams to ensure timely and effective resolution. Provide visibility and insights — consolidate regional performance context and confidently present it in program and domain discussions. About you You have a proven experience in operational data processing and/or understanding and writing process documentation. You have a prior exposure to product operations or working alongside product/engineering teams — understanding how product decisions & changes flow into operational configurations. You have demonstrated ability to conduct structured root-cause analysis You have a proven track record of successfully delivering tasks on time and according to requirement. You have an experience working with structured data formats such as JSON to validate product configurations. You have great communication and collaboration skills with stakeholders across operations and product functions. Why you’ll love it here Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role.