Baltics IT Business AnalystBaltics IT Business Analyst

Higher Education in Computer Science, Information Systems, or a related field. Proven experience in business and systems analysis, design, and documentation. Experience in stakeholders' engagement and representation. Excellent organizational skills, attention to details. Effective communication and interpersonal skills. Ability to communicate in a language understandable to business, technical team and customers. Ability to work independently and within the cross-functional and business units' teams. Knowledge of analysis related tools, frameworks, standard modeling languages, e.g., BPML, UML. Excellent English knowledge (oral and written). Nice to have (competitive advantages): Understanding of system integration concepts and how data moves between systems. Familiarity with web services Awareness of data exchange protocols such as FTP/SFTP, message queues, etc. Ability to interpret or validate data in JSON, XML, or CSV formats. Basic understanding of data modeling. Ability to interpret or write simple data extract queries General awareness of cloud platforms (e.g., Salesforce, Azure) and their role in modern IT ecosystems. 1. Business & Technical Analysis Work with stakeholders to define and document clear business case, needs and problems, business solution, functional and non-functional requirements, and success metrics. Translate requirements into IT solutionʼs technical specifications. Analyze, evaluate and document IT solutions, systems and integrations to support IT enhancements and new implementations. Assess, analyze, develop and document process models (e.g., BPMN) to support process digital transformation and/or IT optimization. Define User Acceptance Testing (UAT) scenarios, acceptance criteria, and traceability to requirements, support UAT. 2. Community Engagement Represent DPD Baltics interests, participate in community initiatives. 3. User Support & Training Prepare and deliver clear documentation, presentations, and training materials to ensure effective knowledge transfer to IT support teams, business users, and other stakeholders. 4. Collaboration Facilitate workshops and requirement-gathering sessions with stakeholders. Contribute to project planning, estimation, and prioritisation. Support solution design, testing, and deployment phases. Collaborate with project managers, architects, business and technical service owners, and 3rd party services providers to ensure business requirements are correctly implemented. 5. Continuous Improvement Identify opportunities for process improvement, automation, and digital transformation. Stay informed about emerging technologies, logistics innovations, and business analysis trends. Promote data-driven decision making. Continuous improvement of business analysis service quality and KPIʼs Gain international working experience and learn from the best in Geopost. Flexible working environment and a comprehensive benefits package. Annual bonus. Additional benefits like a monthly Stebby allowance, additional mental health benefits, 100% sickness leave payment for the first 3 days, additional holiday days, and more. Onboarding and training plan.