Program Manager - Operational Efficiency- Process ExcellenceProgram Manager - Operational Efficiency- Process Excellence

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About the role The main objective of this position is to lead Rides Operations productivity improvement related initiatives via automation, standardisation, centralisation and outsourcing to drive driver conversion improvement and operations cost efficiency across the Rides division. Main tasks and responsibilities Shaping the benchmark of our baseline supply operations by proposing relevant solutions (i.e. centralisation, outsourcing, elimination, standardisation, automation) and developing Standard Operating Procedures and playbooks. Ensuring the benchmark operations are in place by implementing the established benchmark, coordinating change management (including product feature roll-outs) and conducting operations onboardings/refreshers where necessary. Always be on top of operations performance by conducting regular process reviews and ensuring monitoring of our ops performance against the established benchmark. Continuously reiterate the baseline operations and find opportunities to improve ops efficiency and driver conversion metrics by analysing existing processes, identifying areas of improvement, understanding workflow requirements and fixing deviations. Use Lean and operational excellence methods/tools throughout your work and serve as an Operational Excellence advocate/ambassador. About you You have a proven experience of working with Operational Excellence, Lean/Six Sigma tools and problem solving methodologies to assess the efficiency and effectiveness of current operations and drive continuous improvement. You eliminate ambiguities fast to get to the root cause of a problem. You break down complex problems into actionable solutions. You are highly analytical and have a data-driven mindset with great Excel skills. You are a strong collaborator with excellent communication skills (both verbal and written) in English. You are a self-starter with a can-do attitude, ability to take initiative, learn quickly, and think independently. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying! Why you'll love it here Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools. Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.