Operations CoordinatorOperations Coordinator

About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About the role We are looking for a motivated Operations Coordinator to support day-to-day store operations in Tallinn. This is a great opportunity for early-career professionals or fresh graduates who want to build hands-on experience in operations and logistics. In this role, you will support operational processes across one or two stores, help ensure SOP compliance, work closely with store teams, and collaborate with internal stakeholders to keep operations running smoothly while learning on the job. Main tasks and responsibilities Responsible for SOP compliance, implementation, and auditing across food safety, health & safety, and store processes (picking & packing, goods acceptance & returns, quality and expiry checks, inventories, etc.) Train, oversee, and support store staff, ensuring high operational standards Own shift planning in accordance with budget and operational needs Manage supplier invoices and returns Act as the direct point of contact with Supply Chain, Commercial, and other Bolt teams for store-related topics requiring quick responses Ensure operations continuity while owning one or two stores, with flexibility to work outside standard hours when needed (standard schedule 9–18h) About you Availability to work across different stores according to business needs, including outside normal working hours and covering last-minute urgencies Previous relevant experience in operations management, supply chain/warehouse management, retail, business development, or a related industry Proven track record of achieving quality metrics and operational targets by improving operational processes and frameworks Strong analytical skills with the ability to interpret and present data to support decision-making Ownership mindset: proactive problem solver, organized, reliable, and able to handle stress well Language proficiency in English (C1 level), Estonian (C1 level), and Russian (C1) - with the ability to work effectively with diverse stakeholders Why you’ll love it here Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.